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Returns/Refunds

After receiving the item, you can cancel the purchase within 30 days and return to us.

To be eligible for a return:

Items must be returned to us within 30 days from the original date of delivery. The returned product(s) must be in unused condition, unopened within its original packaging and in a condition to resell the product and you are responsible for return postage costs.

Once we have received the return and it has passed inspection, we will issue you a refund for the product less the original postage charge, within 3-5 working days.

Please Note: For animal health and hygiene reasons, we can’t offer you a refund or exchange after 30 days have passed or if your product has been opened.

Incorrect orders received:

If we have made a mistake with your order please accept our apologies. We do have very high standards when it comes to packaging. However mistakes do occur from time to time, we are all only human after all. Please contact us immediately using info@progressive-earth.com and let us know the problem.

Damaged items:

Although we take great care to package your products securely, occasionally they may get damaged in transit.

  1. If the damage is obvious initially, please refuse to accept the package from the courier and it will be returned to us. Please contact us immediately and we will arrange for a replacement to be sent.
  2. If the damage is not obvious until you open the package, please let us know immediately what the problem is and please include photographic evidence of the damage.

Rest assured we will always work with you to resolve any mistakes or damaged orders swiftly and fairly.