Term and Conditions

 Making a Purchase

  • Simply select your items
  • Fill in the rest of the checkout form and click the ‘Place Order’ button.
  • Depending on your payment option choice you will then be redirected to PayPal or Stripe where you can pay securely with your credit or debit card. If you are out side our normal delivery zones you will be able to order via purchase order which means that we will calculate shipping and send you an updated invoice which you can then pay online before we ship your order.

Incorrectly addressed packages

  • It is the customers responsibility to fill out the address form accurately. Progressive Earth Ltd accept no responsibility for lost or returned parcels caused by incorrect addresses.
  • The customer is responsible for any additional return charges or parcel losses.
  • Additional return charges that are due must be paid by the person that placed the order.
  • If the order is lost the order will not be refunded.
  • The cost of reshipping any order will be the responsibility of the customer.
  • Any refunds requested for returned packages will have original and return postage charges deducted.

Parcel and package processing

  • All orders received by 2pm Monday to Friday are processed the same day.
  • Orders received after 2pm will be processed the following working day.
  • Orders received after 2pm on Friday, including orders received during the weekend will be processed on Monday.
  • Orders are not processed on Bank Holidays or Weekends but purchases can still be made.

 Parcel and package dispatch

  • Orders are collected from Progressive Earth premises Monday to Friday at 3pm by Royal Mail and Courier. This collection does not leave the Orkney Islands until the following day.

Receiving your parcel or package

  • Royal Mail: 1st Class – Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, but they are unable to provide a guaranteed service.
  • Royal Mail: 2nd Class – Royal Mail aim to deliver 98% of 2nd Class items within three working days of posting.
  • Receiving your parcel or package by Courier: Couriers aim to deliver within 3 to 5 working days. (This does not include weekends).
  • No responsibility can be accepted for late deliveries.

Customer delivery instruction requests

  • We are happy to include customer notes/delivery instruction for the item to be left in a safe place. We accept no responsibility for losses incurred should an item go missing as a result of your delivery instructions. Please note it is up to the discretion of the postman or courier delivery driver to act upon customer instruction notes on packages and parcels.

Disclaimer

  • All information is presented for educational and informational purposes only. We endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • Diagnosis and treatment of any condition or disease should always be obtained from a qualified veterinarian.
  • No responsibility can be accepted for practical application from any of the information provided.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.