Making a purchase:
1. Select your items.
2. Complete the checkout form and click the "Place Order" button.
3. Depending on your chosen payment method, you will be redirected to PayPal or a secure checkout page to complete your payment with a credit or debit card.
Terms and Conditions for our coupon codes below:
- Exclusions: Coupon codes cannot be applied to sale items or combined with any other offers or promotions.
- Returns & Value: Coupon codes have no cash value. In the event of a return, your account will be credited only for the amount paid.
- Availability: All codes apply to in-stock products only and are subject to availability while stocks last.
- Expiration: Some codes are available for a limited time only. Once a code is no longer valid, it cannot be redeemed.
- Application: If you forget to apply a code at checkout, our system cannot apply it or reimburse the value once the order has been placed.
- Right to Modify: Progressive Earth Ltd reserves the right to refuse or alter any coupon or promotion at its discretion.
Adding items to your order:
Once an order has been placed and paid for, we are unable to amend it or charge you for additional items. If your order has not yet been processed, we can cancel it so that you may place a new order for all desired items. However, if your order is already in processing, it can no longer be canceled.
Cancellations:
To cancel an order, please email info@progressive-earth.com immediately with "Cancel My Order" in the subject line. This is the only method we accept for cancellations. Because orders are quickly packaged and booked with couriers, we cannot cancel an order once it is in processing. If your order has already been processed, you will need to follow our standard returns procedure.
Order Processing:
We aim to process all orders within 24 hours of receipt. Depending on order volume, this may occasionally take up to 48 hours. Please note that orders received on Fridays may not be processed until the following Monday.
Holidays and Weekends
Orders are not processed on weekends, Bank Holidays, or during our advertised holiday closures. However, our online store remains open for purchases during these times.
Dispatch:
Royal Mail collects orders from our premises in Orkney Monday through Friday at 11:40 AM.
Special Instructions and Your Delivery Address:
If you request that a package be left in a "safe" place, we will include your instructions for the carrier. However, Progressive Earth Ltd accepts no responsibility for items that are lost or stolen as a result. No refunds will be issued for parcels confirmed as delivered to a requested safe place. We strongly recommend adding a note to leave the package with a trusted neighbor instead. All customers providing delivery instructions must confirm they accept full responsibility at checkout.
Please ensure your delivery address, including the postcode, is entered in full.
Progressive Earth Ltd is not responsible for lost or returned parcels due to incorrect or incomplete address details provided by the customer.
In the event of an incorrectly addressed package, the customer is responsible for any additional return charges, reshipping costs, or losses. Any refunds requested for returned packages will have both the original and return postage charges deducted.
Please note:
Our business is online sales only. We do not have a physical shop and cannot offer in-store collection.
Returns and refunds:
To be eligible for a return or refund, you must notify us at info@progressive-earth.com within 14 days of receiving your order. Items must be returned within 30 days of the original delivery date in unused, unopened condition, and in their original packaging suitable for resale.
Please note that you are responsible for return postage costs. Once we receive and inspect the returned items, a refund for the product (excluding original postage) will be processed within 3–5 working days. Items returned in damaged or unclean condition are not eligible for a refund.
For animal health and hygiene reasons, we cannot offer refunds or exchanges for products after 30 days or if the product has been opened. We also cannot accept returns for opened items that horses will not consume; however, we are happy to provide guidance on introducing new supplements.
Incorrect Orders:
If there is an error with your order, please contact us immediately at info@progressive-earth.com. We are committed to resolving any mistakes promptly.
Damaged Items:
If damage is visible upon delivery, please refuse the package so it can be returned to us, and contact us immediately to arrange a replacement. If damage is discovered after opening, please notify us without delay and provide photographic evidence. A replacement or refund cannot be processed without clear documentation of the damage.
Unattended Deliveries:
In accordance with Citizens Advice guidelines, if you instruct us to leave a parcel with a neighbor or in a specific location, neither Progressive Earth nor the courier can be held responsible if the item goes missing.
Communication Policy:
We maintain a professional tone in all communications and expect the same from our customers. We have a zero-tolerance policy for rude, abusive, or threatening correspondence. Emails deemed inappropriate will not receive a response, and you will be asked to rephrase your message in accordance with our company policy.
Disclaimer:
All information provided is for educational and informational purposes only. While we endeavor to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained therein. Any reliance you place on such information is strictly at your own risk.
Diagnosis and treatment of any medical condition or disease should always be sought from a qualified veterinarian. We accept no responsibility for the practical application of any information provided.
In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits in connection with the use of this website.