Postage delays :
The Postal Service can be extremely stretched. Their ability to maintain normal service levels may be disrupted and delay to some deliveries.
Please be patient and allow extra time for your order to be delivered before contacting us to ask why your parcel is late. This will help us enormously and enable us to concentrate on fulfilling orders.
Our experience is that orders normally still get to their destinations, but might just take longer.
Please remember that the estimated delivery is only a guide and not a guarantee.
Many thanks for your patience and understanding.
Nutritional and Product queries:
If you require any advice about any of our products or nutritional support, please fill in the form on this page or email us at email@example.com.
We are sorry we cannot offer consultations over the phone, but we are happy to help via email.
We will endeavor to respond to your message within 24-48 hours during office hours Monday to Thursday 9am to 5pm.
Please note: We are not able to answer nutritional and product queries on Fridays: Queries submitted on Fridays will be answered on Monday.
Thank you for your patience.
Delivery and Order support:
If you have a query about an order that you have recently placed, please fill in the form on this page or email us at firstname.lastname@example.org.
Please remember to include your full name and order number.
We will respond as soon as possible during office opening times: Monday to Thursday 9am to 5pm, Friday 9am to 1pm.
Please note: We are closed at weekends and on Bank Holidays.
We will always be polite in correspondence and we ask you to do the same. We have zero tolerance for rude, abusive, aggressive, or threatening correspondence and will apply our zero-tolerance company policy against any such emails. We will not answer any rude, abusive, aggressive, or threatening emails. Should we feel your email is inappropriate for the above reasons, you will receive our company policy regarding such emails and we will ask you to rephrase your message.
Progressive Earth Ltd.
VAT number: GB141132564
Registered company number: 07987138